The word seemed to go out, “See, I told you so,” and our experiences only worsened.
It’s frustrating, ER, to be treated with stigma and stereotype by an institution which is supposed to assist us. When we come to you we need help, urgent help. Our needs are no different than your patients with diabetes or heart disease. Yet we are treated differently, less urgently, less objectively and far too often less compassionately.
What can we do about this, ER? We need to change this situation. It doesn’t do any good to bring experiences to light if no discussion ensues. Perhaps some staff education would help.